Privacy Policy

Overview

This Privacy Policy describes how Dikova collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or communicate with us.

The terms “we,” “us,” and “our” refer to Dikova.

Dikova operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience.

Dikova is powered by Shopify, which enables us to provide our services to you.

Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website, we may collect the following types of personal information:

• contact details, such as your name, billing address, shipping address, phone number, and email address
• payment and transaction information, such as payment details, order history, and purchase information
• account information, such as username, password, preferences, and settings
• order activity, such as products you view, add to cart, purchase, return, exchange, or cancel
• communications with us, such as customer support messages
• device information, such as browser type, IP address, device information, and network connection
• usage information, such as how you interact with our website

How We Collect Personal Information

We may collect personal information from the following sources:

• directly from you when you place an order, create an account, contact us, or use our website
• automatically through cookies and similar technologies when you visit our website
• from Shopify and service providers that help us operate our store
• from business partners or third-party services used to support our website and marketing

How We Use Your Personal Information

We may use your personal information to:

• process and fulfill your orders
• process payments
• arrange shipping and delivery
• provide customer support
• manage returns, exchanges, and refunds
• create and manage your account
• improve our website and shopping experience
• send order updates and important notifications
• send marketing emails or promotional messages, when permitted
• detect fraud, protect our store, and maintain security
• comply with legal obligations

Marketing and Advertising

We may use your personal information to send marketing or promotional communications, such as emails about products, offers, or updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails.

Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, shipping, or customer support.

How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business and provide services to you.

This may include sharing information with:

• Shopify, which powers our online store
• payment processors
• shipping and fulfillment partners
• customer support providers
• marketing and advertising partners
• analytics and technology service providers
• legal or regulatory authorities when required by law

We do not share your personal information for unnecessary purposes.

Relationship With Shopify

Our store is powered by Shopify. Shopify may collect and process personal information about your access to and use of our website in order to provide and improve the services used by our store.

Information you submit through our website may be shared with Shopify and other service providers that help us operate our business, process payments, fulfill orders, and improve your shopping experience.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing or advertising features.

You may be able to manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. If you visit a third-party website, you should review its privacy policy and terms before providing personal information.

Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• request a copy of your personal information
• opt out of certain marketing communications
• opt out of certain data sharing or targeted advertising, where applicable

To exercise your rights, please contact us at:

Email: support@dikovas.com

We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

Depending on where you live, you may also have the right to contact your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

When we transfer personal information internationally, we take steps designed to protect your information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

When we update this Privacy Policy, we will post the revised version on this page.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Email: support@dikovas.com
Company Name: Dikova
Location: United States, NY, 10027